Introduction

Opportunities in the HR Field

Skills for Success

Getting into the HR Field

Introduction

Let's Talk Strategy

Vision and Mission Statements

Policies

Metrics

Introduction

Writing a Job Ad

Preparing to Interview

Reviewing Résumés and Interviewing Candidates

The Job Offer

Introduction

The Basics of Training

The Analysis, Design, and Development Phases of Training

The Implementation and Evaluation Phases

Introduction

Things to Consider When You're Planning Compensation

Strategic Decisions for Paying Employees

Job Evaluation

A Look at Benefits

Introduction

What Is OSHA?

Knock, Knock, OSHA Is Here!

Protecting Against Workplace Hazards

Investigating, Recording, and Preventing Accidents and Illnesses

Introduction

Basic Employment Law Terms and Facts

Equal Employment Opportunity—Past and Present

What Is Discrimination?

Additional Employment Laws

What Happens When an Employee Files an EEOC Claim?

Introduction

HRIS Software: A High-Tech Tool for Decision-Making

Making Decisions in a Growth Strategy

Making Decisions in a Retrenchment or Stability Strategy

Job Analysis as a Tool for Decision-Making

Introduction

Creating an Affirmative Action Plan

The AAP: Putting It All Together

More Parts of an AAP

Still More Numbers for the Government

Introduction

What Is Diversity—and Why Is It a Good Thing?

Managing Diversity and Handling Conflict

Demonstrating Leadership in Promoting Diversity

Diversity Training

Introduction

Laws That Protect Your Employees' Rights and Privacy

Monitoring Employees

Disciplining Employees

Disciplinary Strategies

Documenting Employee Behavior

Introduction

Alternatives to Firing

Preparing for a Termination

Separation Agreements

Wrongful Discharge

Introduction

Why It's Important to Investigate Problems?

The Steps of an Effective Investigation

Getting Ready to Conduct Your Investigation

Conducting Your Investigation

Wrapping Up Your Investigation

Introduction

A Quick Look at the History of Unions

Why Employees Join a Union?

How Unions Work

Collective Bargaining

What Happens When Negotiations Fail?

Introduction

Ask for Your Employees' Suggestions—and Act on Them

Delegate Authority

Keep the Lines of Communication Open

Ask for Feedback

Let Your Employees Have a Life!

Introduction

Staffing Strategy and Culture

Understanding Cultural Differences

Practicing HR in Other Countries

Choosing Your Global Employees

Additional Issues for Expatriates

Introduction

The Top Reasons Why Employees Leave a Company

Encouraging Workers to Stay With Your Company

Stay Interviews

Succession Planning

Introduction

The Roots of Motivation

Fun Ways to Motivate Your Workers

Nine Strategies For Creating a Great Rewards Program

Introduction

Externships and Internships

The Basics of the PHR Exam

Studying for the PHR Exam

What to Expect on the Day of the Test?